FAQs - How Can We Help?

We advise that delivery typically takes 2 to 5 working days to be delivered from order placed, however please allow up to 7 working days for delivery. In certain circumstances this may take longer. Our team will be in contact should your order experience delivery delays. If your order is not with you within 7 working days from when the order was placed, then please contact our customer service team at customerhelp@goodfood-company.com with your order number.

Orders going to Northern Ireland, Jersey, Guernsey & Isle of Man typically take 2 to 5 working days to be delivered from order placed.

Orders going to British Forces Post Office (BFPO) addresses typically take 5-7 working days for delivery, however sometimes this may be longer.

Once your order has been received, it will be reviewed for security checks and then processed. Orders placed before 11am are dispatched the same day, excluding orders that are placed on weekends & bank holidays.

Please know, orders placed after Friday at 11am will not be dispatched until the following Monday. We do not ship orders on weekends & bank holidays.

During every stage, you will be notified by email regarding the status of your order 

We use one of the following couriers for your order; Evri, Yodel, Royal Mail & UPS. Customers cannot request which courier delivers their parcel, a courier is chosen based on the orders weight and size.

All couriers will use the telephone number and/or the email address provided at checkout to notify you about your order with The Good Food Company.

Yes we do! We offer next working day delivery to address in England, & Wales for £6.9 and addresses in Scotland for £7.99 To receive your order the next working day, order before 1pm, Monday to Friday. Bank holidays & weekends are not classed as working days.

It is the Good Food Company's policy to not change a customer's delivery address once an order has been placed. This is to protect ourselves and our customers from fraud. We advise customers who have placed an incorrect delivery address to contact our customer service team via email with their order number. Please email customerhelp@goodfood-company.com 

You can contact our customer service team via email, telephone or by filling our contact form.

Email - customerhelp@goodfood-company.com

Telephone - 01933 422062

Contact form

Our customer service team are available between the hours of 9am - 4pm, Monday - Friday. 

We Ship to the following zones;

British Armed Froces

England

Geurnsey

Isle of Man

Isle of Wight

Isles of Scilly 

Jersey

Northern Ireland

Scotland

Wales

Orders made to an address outside the above zones will be cancelled and refunded

We accept the following payment methods;

Credit / Debit CardKlarnaPaypalApple / Google Pay

Yes!

All orders are shipped with tracking numbers. Customers who leave their phone number & email address at checkout will receive tracking information from the courier and we will send tracking information via email.

Customers can also create an account with The Good Food Company. A customer account allows customers to;

View their order & order history View order tracking number Sign up to our newsletter, & receive exclusive offers

If you wish to return an item, please contact our customer service team with the subject "RETURN REQUEST" via email: customerhelp@goodfood-company.com and include the following

Your order numberYour first & last nameThe product you're returningThe reason for your return

Customers are entitled to a 30 day money back guarantee from date of order dispatch!

Full returns policy can be found here

Unfortunately we do not offer NHS or Unidays discount, however we do offer 10% off for customers who sign up to our newsletter!

Visit our homepage to sign up

If you have received your order and you are missing parts of your order or your order is damaged, please email customerhelp@goodfood-company.com with your name, order no. & describe your problem. It is the best interest of The Good Food Company to resolve your issue as soon as practically possible.

Our customer service team is available between the hours of 9am - 4pm, Monday - Friday. 

If you have placed an order but not received an email confirmation from The Good Food Company, please check your bank account to confirm the money has left your account.

Please, also check your spam/junk folder before contacting The Toy Kings. 

When you contact The Good Food Company, please provide your name, item you ordered, email address used & roughly what time you placed the order, our team will look for your order and resend an order confirmation email or update your email address on our system

We will pay the refund using the same method of payment as you used to purchase the product. Refunds will be processed once an item has returned back to The Good Food Company and has been inspected. You will receive an email notification once the refund has been processed, from that email notification it typically takes 3 -5 working days for the refund to arrive in your bank account, if not earlier.

If you'd like to contact us regarding a recent store experience, please call the store using the store's number which can be found on our Contact page and a member of our team will be happy to discuss this with you.

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